FAQs
Frequently asked questions
Custom and personalised orders
Please don't hesitate to contact me if you would like a custom order from the Stainless Steel Hand stamped jewellery or from the handmade Resin Jewellery.When will my item be posted?
Processing time
The time I need to prepare an order for shipping varies. For personalised custom orders 3-5 days, ready made items 24hrs.
Estimated shipping times
Australia, New Zealand and Oceania: 3-7 business days United States 10-15 days Canada 10-18 days UK 12-20 days
Australia
Standard Priority Post. No tracking $4.95
Registered Post. $7.95
Express Post. $12.95
Express Post Free over $100
REST OF WORLD
Standard Postage. No tracking $4.95
Registered Post $22.00
Express Post $59.00
Express Post Free over $300.00
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
What payment options do you offer:
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Care instructions
How to Care for Your Jewellery
Stainless Steel
Our products are all made and finished with a high shine polish, leaving little work for you to do.
Our Stainless products just need a light wipe with a microfibre cloth to remove any fingermarks. We recommend no need for silver polishing cloths as it will damage the plating on the Gold IP and Rose Gold IP pieces.
As recommended it is advisable to remove jewellery for both Stainless and Resin Jewellery before entering swimming pools, Jacuzzi and before carrying out activities where jewellery could come into contact with chemicals.
Resin Jewellery
Stainless Steel
Our products are all made and finished with a high shine polish, leaving little work for you to do.
Our Stainless products just need a light wipe with a microfibre cloth to remove any fingermarks. We recommend no need for silver polishing cloths as it will damage the plating on the Gold IP and Rose Gold IP pieces.
As recommended it is advisable to remove jewellery for both Stainless and Resin Jewellery before entering swimming pools, Jacuzzi and before carrying out activities where jewellery could come into contact with chemicals.
Resin Jewellery
If after time the shine becomes a little dull use a little of your favourite moisturiser or olive oil and polish it with a soft cloth.
As recommended it is advisable to remove jewellery for both Stainless and Resin Jewellery before entering swimming pools, Jacuzzi and before carrying out activities where jewellery could come into contact with chemicals.